Delivery & Returns
AUSTRALIAN ORDERS
Delivery Information
FREE SHIPPING on Australian orders over $150*!
FERMIO LAB partners with Australia Post and Sendle couriers to deliver your order as efficiently as possible.
For orders shipped to residential or business addresses, deliveries are usually made between 8AM and 5PM on weekdays – at this point in time, we are not able to provide an exact time of delivery.
All orders will require a signature on delivery.
During the checkout process, you have the option to grant us Authority to Leave (ATL) your parcel at the delivery address without a signature. Please be aware that neither our logistics partners nor we are liable for any lost or damaged packages if you choose the ATL option.
Online orders are processed on Monday – Friday and dispatched from our Sydney warehouse within TWO days of order confirmation and payment clearance.
Order dispatch may be delayed if we need to contact you to verify or collect additional information, so please complete your personal or payment details accurately so we can get your order out ASAP.
Australian Shipping Rates & Timeframe Estimates
FREE SHIPPING on Australian orders over $150*!
For Orders Less than $150 Delivery Cost: $12.95
Delivery Timeframe:
Sydney: 1-2 Business Days from Dispatch
All Other Capital Cities: 2-4 Business Days from Dispatch
Regional Areas: 5-9 Business Days from Dispatch
Please note our logistics partners provide the delivery estimates and we cannot guarantee the timeframe as it depends on factors outside of our control. During sales or peak trading periods, our team or logistics partners may experience delays in processing and delivering your order, which may take longer than the estimated timeframes above.
*Free Shipping offers do not apply to heavy / bulk orders over 5kg.
Tracking Your Order
You will receive an automated e-mail when you first place your order and a subsequent email and SMS (if you have provided your mobile number) with your tracking information upon order dispatch.
If you encounter any issues with your delivery or have any queries about your order, please email us with your details at help@fermio.com.au or call us on (02) 8197 1141 during business hours. We will sort it out!
Heavy / Bulk Australian Orders
Heavy or bulk orders may attract a surcharge from our delivery partners, especially to remote / regional areas – we will contact you before dispatch if a surcharge applies.
Returns & Exchanges
Damaged or Incorrect Goods: In the unlikely event that your order is damaged in transit or incorrectly dispatched, please e-mail us at help@fermio.com.au with your order details and a photograph of the damaged goods within SEVEN days of delivery receipt. Our team will happily assist you with organising a replacement or refund.
Please retain the damaged product for potential inspection and return (at FERMIO LAB’s expense) until advised otherwise.
Change of Mind
We do not accept returns or provide store credit for change of mind purchases. You can cancel or modify your order before dispatch by getting in contact with us via e-mail at help@fermio.com.au or call our dispatch team on (02) 8197 1141 during business hours. We are not able to amend orders once they have been dispatched from our warehouse.
Please Contact Us if you have any questions about our Returns Policy.
INTERNATIONAL ORDERS (NZ & ASIA PACIFIC)
FERMIO LAB delivers to countries in the Asia Pacific region via Australia Post or DHL.
All orders are fully trackable, insured and require a signature upon delivery.
International Orders & Dispatch
International orders are processed on Monday – Friday and dispatched from our Sydney warehouse within TWO days of order confirmation and payment clearance.
Order dispatch may be delayed if we need to contact you to verify or collect additional information, so please complete your personal or payment details accurately so we can get your order out ASAP.
International Shipping Rates & Timeframe Estimates
NEW ZEALAND
Delivery Cost:
Under 2KG: AUD $20.00
Under 4KG: AUD $35.00
Delivery Timeframe: 3-5 Business Days from Dispatch
INDONESIA, MALAYSIA, SINGAPORE, SOUTH KOREA, TAIWAN, THAILAND, VIETNAM
Delivery Cost:
Under 2KG: AUD $35.00
Under 4KG: AUD $49.00
Delivery Timeframe: 6-10 Business Days from Dispatch
Please note the delivery estimates are provided by our logistics partners for delivery to most metro destinations. Rural / remote locations may require longer delivery timeframes and we cannot guarantee arrival dates for international postal deliveries. During sales or peak trading periods, our team or logistics partners may experience delays in processing and delivering your order, which may take longer than the estimated timeframes above.
Local Customs, Taxes & Duties
FERMIO LAB is not liable for any international customs, taxes and duties that may be levied for international orders. Please contact your local Customs office for information on potential charges and regulations before placing your order.
Heavy / Bulk International Orders
Heavy or bulk orders may attract a surcharge, and we will contact you before dispatch if the surcharge applies.
Tracking Your Order
You will receive an automated e-mail when you first place your order and a subsequent email and with your tracking information upon order dispatch.
If you encounter any issues with your delivery or have any queries about your order, please email us with your details at help@fermio.com.au or call our dispatch team on + 61 2 8197 1141 during business hours. We will sort it out!
Returns & Exchanges
Damaged or Incorrect Goods: In the unlikely event that your order is damaged in transit or incorrectly dispatched, please e-mail us at help@fermio.com.au with your order details and a photograph of the damaged goods within SEVEN days of delivery receipt. Our team will happily assist you with organising a replacement or refund.
Please retain the damaged product for potential inspection and return (at FERMIO LAB’s expense) until advised otherwise.
Change of Mind
We do not accept returns or provide store credit for change of mind purchases. You can cancel or modify your order before dispatch by getting in contact with us via e-mail at help@fermio.com.au or call our dispatch team on +61 2 8197 1141 during business hours. We are not able to amend orders once they have been dispatched from our warehouse.
Please Contact Us if you have any questions about our Returns Policy.
CHINA, HONG KONG & MACAU
FERMIO LAB does not ship directly to addresses in China, Hong Kong or Macau. Our quality products are available for purchase from the following authorised retailer(s) / 芙美澳官方网站不支持寄往中国大陆，香港及澳门特别行政区的地址。请由以下芙美澳授权销售平台购买: