Privacy Policy

This website under the domain name www.fermio.com.au (the "Site") is owned and operated by FERMIO LAB PTY LTD (ABN 37 617 182 251).

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this Site, on social media or directly from you. You are not obliged to provide personal information to us if you do not wish to, however it may affect your use of this Site or any products, services and promotions offered through it.

Please read this Privacy Policy carefully and contact us if you have any questions. Your use of this Site indicates that you have had sufficient opportunity to access this policy and that you agree to our Collection, Use and Disclosure of your information as described in the sections below.


COLLECTION OF INFORMATION

1. Active Personal Information Collection

The type of personal information we collect is dependent on the kind of service or interaction you wish to receive. When you make a purchase from our e-commerce store, register for an account, participate in promotions or surveys, subscribe to our newsletter or submit an enquiry, the personal information we collect directly from you may include: your name, address, e-mail, phone number or other contact details, date of birth, gender, merchandise information, social media handles, method of payment, product and contact preferences.

Please note we do not store your credit card details in any way - our e-commerce transactions are secured by 256-bit SSL encryption and transmitted directly by you to our payment processing provider when the order is placed.

Occasionally we will also request to collect other personal information to better understand our customer profile, such as your product or service preferences, interests or feedback. You may decide not to provide your personal information to us on these occasions, however we may not be able to provide you with access to certain information, promotions, products or services if you decline.

2. Website Analytics

We may collect non-personally identifiable information about your device and your online behaviour when using our Site, including, but not limited to your IP address, browser type, the time and date of your visit, the pages you viewed, how you navigated to, and through, our Site.

This information is collected with third-party tracking and analytics software to better understand user behaviour to help us optimise our Site performance. The information collected is not correlated with your personal information and individual users will not be identified.

3. Cookies

To improve your experience on our Site, we may use "cookies" when you interact with us via the internet. Cookies are alphanumeric identifiers that are placed on your computer's hard drive via your web browser - they allow our systems to recognise your browser and remember your preferences for easier website usage.

You may refuse the use of cookies by selecting the appropriate settings on your browser - please refer to your browser's help section for specific instructions.


USE OF INFORMATION

We collect personal information for a number of reasons, including but not limited to the following:
- Process orders, refunds and perform other transactions
- Provide special offers and promotions
- Conduct market research
- Respond to feedback, requests or complaints
- Protect against fraud or theft
- Inform you of changes to our Privacy Policy or Terms of Service
- Deliver, maintain and improve our products and services
- Maintain records and comply with Australian law.
- As otherwise permitted by Australian law.


We will assume you consent to management of your personal information in the manner specified in this Privacy Policy (which may change from time to time) until you tell us otherwise by notifying us in writing at our Contact Details below.

Please note we will not send you advertising or marketing material without obtaining prior approval. You can opt-out of receiving our promotional messages at any time by following the "Unsubscribe" instructions in the message you receive from us.

Please be aware even if you opt-out of receiving advertising or marketing material, we may still send you non-commercial Administration / Transactional Emails that relate to your user account (e.g. password reset, security concerns), purchases (e.g. sales or shipping confirmation) and other transactions (e.g. returns or recalls).

DISCLOSURE & SHARING OF INFORMATION

We may share information with our affiliated organisations and selected third parties who perform services for us, including but not limited to delivery & logistics, payment processing, customer support, e-mail and content marketing, IT support, website maintenance or market research.

These companies may have access to your personal information to the extent necessary for the services they deliver and may only use personal information for the purpose of performing that function. Some service providers may store or process data overseas or operate outside of Australia.

We may also disclose your personal information with your consent (or if we have given you notification of our intended disclosure, and you have not objected to it within 30 days of receipt), where we are investigating potential violations of our Terms and Conditions of Use or Sale, or if we are required by law to do so in emergency situations and assisting law enforcement agencies.

If we merge with or are acquired by another company, we may share your personal information with any successor. However, the management and handling of your personal information will always remain subject to this privacy policy.

Our Site may contain links to the websites of other organisations (such as social media, video hosting, etc.), their inclusion does not imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices, and we strongly encourage you to review the Privacy Policy of any website you visit.


CHILDREN

We do not knowingly collect personally identifiable data from children under the age of 18 without the consent of a parent or legal guardian. Persons under the age of 18 may only provide personal information with the involvement and consent of a parent or legal guardian.


SECURITY & STORAGE

We will take all reasonable steps to store and use your personal information securely by maintaining appropriate physical, technical and administrative safeguards. Our e-commerce website uses industry-standard Secure Sockets Layer (SSL) technology to protect the transmission of your information over the Internet. However, no data transmission over the internet or electronic storage of information is guaranteed to be 100% secure, and whilst we take due care in the handling of your information, we also encourage you to exercise appropriate caution when using the Internet.

A username and password are required to access certain areas of our Site, and it is your responsibility to protect your login information.


ACCESS TO INFORMATION AND COMPLAINTS

You may request access to the personal information we hold about you, and you may ask us to correct your personal information if you find that it is not accurate, up-to-date or complete. In order to protect your privacy, we will need to establish proof of your identity or require you to log in with your website account credentials before we can grant you access to information about you or allow changes to it.

If you have any concerns or complaints regarding our management or handling of your personal information, please contact us in writing at our contact details below. All complaints will be acknowledged within seven business days of receipt, and we will endeavour to respond within 15 business days. If the request or complaint will take longer to resolve, we will provide you with a written estimate.


CHANGES TO OUR PRIVACY POLICY

If we make changes to this Privacy Policy, we will post changes on this page so that users are always aware of what information is collected, how it is used and under what circumstances it may be disclosed. Changes and clarifications will take effect immediately upon their posting to this Site, and we will notify you of any material changes to this policy as required by Australian law.


Last Revised: 12 August 2017


CONTACT DETAILS

Please contact us about your privacy concerns or questions at any time:
FERMIO LAB PTY LTD

Attention: Privacy Officer
Level 9, 123 Epping Road
Macquarie Park
NSW, 2113
Telephone: 1300 792 847
E-mail: help@fermio.com.au