Damaged or Incorrect Goods:

In the unlikely event that your order is damaged in transit or incorrectly dispatched, please e-mail us at help@fermio.com.au with your order details and a photograph of the damaged goods within SEVEN days of delivery receipt. Our team will happily assist you with organising a replacement or refund. Please retain the damaged product for potential inspection and return (at FERMIO LAB’s expense) until advised otherwise. 


Change of Mind:

We do not accept returns or provide store credit for change of mind purchases. You can cancel or modify your order before dispatch by getting in contact with us via e-mail at help@fermio.com.au or call our dispatch team on +61 2 8197 1141 during business hours. We are not able to amend orders once they have been dispatched from our warehouse. Please contact us if you have any questions about our Returns Policy. 

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Founded by a team of scientists and healthcare professionals, FERMIO combines ancient healing traditions with state-of-the-art fermentation technology for modern wellness solutions